Get Help and Support

Technical Support

For technical issues, feel free to reach out to our Support team here. You'll receive an automated response from our system, and our team will get back to you as soon as possible.

So that we can reproduce your issue and work to resolve it swiftly, please include the following details:

1. The API key used to make the call.
2. The name of the endpoint you were calling.
3. The exact URL of the call you were making when the error occurred.
4. Any error response you received.
5. The date and time (and time zone) the call was made.
6. Whether or not the issue is reoccurring.

Everything else

To request new features, purchase more API hits, get access to premium endpoints, or learn how to best leverage the API for your specific needs, we encourage you to reach out to your Similarweb Account Manager.