Error Codes
Here are the various HTML responses you may receive when using Similarweb REST API.
| Code | Description | Solution |
|---|---|---|
| 401 | Data not found This error occurs when the requested data cannot be found, which may be due to a faulty or incorrectly entered domain (e.g., 'fsdfsdfdsf.com' or 'CNN.COM' instead of 'cnn.com'). | Double-check the domain name for accuracy. Ensure it is entered correctly and in the proper format (e.g., lowercase for domains and without additional paths like '/sports'). |
| 403 | Invalid API key / No Credits This error is triggered when the API key used is invalid or your account has run out of data credits. | Visit the API management page on the Similarweb platform to verify your API key and check the remaining data credits. Ensure your key is correctly entered and your account has sufficient credits. |
| 429 | Too many requests This error is returned when your account exceeds the permissible limit of requests per second. | Reduce the frequency of your requests to stay within the limits. Consider spacing out your requests or implementing a rate limiter to avoid this error. |
| 101 | Dates not in range This error indicates that the requested granularity level is not supported by the AP | Refer to the error message for the dates available within your package’s range and adjust your request accordingly. |
| 102 | Granularity not supported This error indicates an unexpected issue on our server. It's a server-side problem. | Review the API documentation to verify the supported granularity levels and adjust your request to match these specifications. |
| 103 | Country not available Occurs when you request data for a country not included in your package (e.g., requesting data for Germany when your package only supports the United States). | Use the 'Check Capabilities' endpoint to confirm the countries included in your package. Ensure your requests are limited to these countries. |
Important note
Please be aware that if you encounter any of the aforementioned error codes (401, 403, 429, 101, 102, 103) or receive a response with a 0 value when querying our API endpoint, these instances will not incur any charges to your account. This policy ensures that you are billed only for successful and valid data transactions.
Need assistance? We're here to help!
Should you require any assistance with troubleshooting or have questions about your account, please don't hesitate to get in touch. You can reach out directly to your dedicated Account Manager for personalized support. Alternatively, our experienced Support Team is readily available to assist you with any queries or issues. Click [here] to contact our Support Team, and we'll ensure you receive the help you need promptly and efficiently.
Updated about 1 year ago